Number of registered Mystery Shoppers
Mystery Shopping
We have experience from doing Mystery Shop visits in person in retail stores, restaurants, hotels, cinemas, banks, car dealers etc. Most common measurements are signage, cleanliness, product display, uniform, customer treatment and add-on sales. Most common areas for improvements are often service and add-on sales. Mystery Calls, e-mails and evaluations of webs sites can be done in any industry. We also have experience from evaluating delivery services.
When starting a Mystery Shopping program, the company vision, goals, standards and training programs are the base for developing a relevant checklist. The written report can also include audio and/or video recordings.
