Number of registered Mystery Shoppers
- + for Clients
- What is Mystery Shopping?
- Inspections
- Difference between Mystery Shopping and Market Research
- What can be measured?
- Involvement
- Myths and Pitfalls
- Methods
- Guidelines and Ethics
- Quality assurance
- Certification
- Shopper profiles
- Reporting online
- Benchmarking
- Audio reporting
- Alert reporting
- Identification
- Global projects
- Incentive programs
- Communication
- Read more
- + for Shoppers and Inspectors
- + FAQ
Benchmarking
Learn from the successful parts in the organization and give the right support to the weak parts so they can improve. Benchmarking is a great tool for identifying who to learn from and who to teach. Our online system includes lots of reports that gives a clear overview over the situation and enables easy analysis, decisions and action.
The reports are clear and easy to understand. They show very clearly where the unit/region/country/chain has the largest potential for improvements.
Our client can choose which and how many languages they want the reports presented in.
Our clients can also produce their own benchmarking reports and compare results on single questions, question groups, concepts and service areas.
The comparisons can be made against their own previuos results, compared with eg. region, country and the chain total.
It is also possible to make ranking lists over the units which have improved their results the most within different areas or totally, and the units which have received the ”Superb Service Award".
