Number of registered Mystery Shoppers
Balanced Score Card
Better Business re´commends all companies to work with some kind of Balanced Score Card which measures both soft values such as treatment, employee- and customer satisfaction, and how the company takes care of add-on sales opportunities, - as well as hard values, ex. sales, efficiency and profit. Many companies have identified mystery shopping as a valuable tool for measuring the soft values that are critical success factors for the company.
Our Balanced Score Card enables you to compare up to 20 different criteria in one report. It can be key indicators like sales figures of all kinds, profit, waste, absence figures, employee turnover, results from customer surveys and employee surveys, and of course all kinds of Mystery shop programs. The BSC-report shows the units' results, the average and the "Best in Class"!
